Refund Policy
Last updated July 18, 2026
Draft template for planning purposes — have counsel review before publishing.
1. Ownership and operation
This website (“Prompt Snap”) is owned and operated by Medialens LLC, a New Mexico limited liability company.
2. Subscription fees
Paid plans renew automatically each billing period. Fees already charged for the current billing period are generally non-refundable, except as described below or where required by law.
3. Eligibility for a refund
You may be eligible for a refund if:
- You were charged in error or charged twice for the same billing period.
- A technical fault on our end prevented you from using the service you paid for.
- You cancel within 7 days of your first paid charge and have not exceeded your plan's generation limit.
4. How to request a refund
Contact us at support@promptsnap.com with your account email and billing date. We review requests within 5 business days and issue approved refunds to the original payment method.
5. Cancellations
You can cancel a subscription at any time from Billing. Canceling stops future renewals but does not, by itself, refund the current billing period.
6. Changes to this policy
We'll update the date at the top of this page when this policy changes, and notify account holders of material changes by email.
7. Contact
Questions about this policy: support@promptsnap.com